About Payment

Q. What payment methods are available?
A. Available methods are credit card and Buy Now, Pay Later (Paidy).
※ For subscriptions, only credit card is available.

Credit cards accepted: VISA, MasterCard, American Express, JCB. You can also pay with Shop Pay, Apple Pay, Google Pay, and PayPal.

For Paidy, invoices for charges confirmed each month are issued on the 1st of the following month (closing at the end of the current month), and sent by email/SMS by the 5th.
Payment options: Convenience store payment (via in-store terminals), bank transfer, or direct debit.
Payment deadlines: For convenience store and bank transfer—by the 27th of the month. For direct debit—debited on the 27th (or the next business day if the 27th is a bank holiday).
Fees: A handling fee may apply per monthly payment depending on the method. For convenience stores, up to ¥390 (tax included). For bank transfers, the bank’s transfer fee is borne by the customer. No fee is charged for direct debit.
For other questions about Paidy, please see here.


Q. I don’t have a credit card.
A. Please consider using Paidy (Buy Now, Pay Later). Details are here.
You may also pay via Apple Pay, Amazon Pay, or Google Pay; please consider these options if suitable.

If you contact us here, we can accept bank transfer (domestic only). (Pre-order items are excluded.)


Q. Can you issue a receipt?
A. You can download it from the order completion screen and from your order confirmation email.
You can also edit the billing name and add a note (description) yourself on the receipt screen.
For details, please see here.

About Delivery

Q. Which courier do you use? When will my order ship?
A. We ship with Yamato Transport (Kuroneko Yamato). Your tracking number will be included in the shipping confirmation email.
Our regular shipping days are Monday–Friday (excluding national holidays), and we usually dispatch orders within 2–3 business days of purchase.
* If a shipping day falls on a national holiday, we will ship on the next business day.
* This schedule may differ during consecutive holidays, etc.
* We will notify you by email when your order ships; however, during busy periods the notification may be delayed or, in rare cases, not sent—thank you for your understanding in advance.
* For pre-order items, the estimated shipping date is stated on each product page.

Q. How much is shipping?
A. Flat rate ¥550 anywhere in Japan.
* Free shipping for purchases of ¥8,000 (tax included) or more.

■ International Shipping Fees
At checkout, we will display the EMS (Express Mail Service) shipping fee calculated based on the destination region and total parcel weight (sum of products, enclosures, and packing materials). Fees and regional classifications follow EMS guidelines.

Q. Do you ship outside Japan?
A. Yes. We can ship to all countries/regions currently supported by EMS. Please select your destination country in the cart.

Order Cancellations

Q. I’d like to cancel my order.
A. You may cancel your order only before it has shipped. Please contact us here and we will process your cancellation.
After shipment, cancellations for customer convenience cannot be accepted.

Subscriptions

Q. What is a subscription?
A. Choose your favorite tea from our store, complete your purchase, and we will charge and deliver it to you automatically every month.
As a benefit, you receive 10% off the regular price every month with free shipping.

Q. When will my subscription orders arrive? Can I change the delivery frequency?
A. Your first order ships within 2–3 business days from the order date. Thereafter, billing occurs automatically every month, and we ship within 2–3 business days from the billing date.
For the second shipment onward, we notify you by email as follows:
　1) Three days before billing
　2) Upon billing completion (order confirmation)
　3) Upon shipment (shipping confirmation)
The subscription frequency is fixed at once per month and cannot be changed.

Q. How do I cancel my subscription?
A. If you created an account when placing your first order, you can cancel yourself from My Page.
If you did not create an account, please contact us here and we will handle it for you.
If you contact us before the monthly billing is processed, cancellation is possible.
If billing has already occurred, we can accept cancellation as long as the order has not yet shipped—please contact us here.

Q. Is there a minimum commitment period?
A. There is currently no system-enforced minimum term.
While we hope you’ll continue for at least three months, you may cancel earlier from a system perspective.
Please note that we may introduce minimum terms in the future.

Q. I want to skip just one month—how?
A. If you created an account with your initial order, you can skip a month yourself from My Page.
If you did not create an account, please contact us here and we will handle it for you.

Q. Can I change the items in my subscription?
A. Please contact us here with details of your requested change (tea before/after), and we will make the change for you.
Changing subscription items from My Page is not available.

Q. I live outside Japan—can I subscribe?
A. Subscriptions are currently limited to orders within Japan. Orders from overseas for subscriptions are not available at this time.

Returns & Exchanges

Q. Can I return or exchange an item after it arrives?
A. Returns are accepted only if the delivered item is defective; in such cases, we will cover shipping costs for the return/exchange.
We inspect items upon arrival and strive to ship only non-defective merchandise. If your item is defective upon receipt, please review the notes below and contact us here.

We cannot accept returns/exchanges in the following cases:
・If you contact us more than 4 days after the item arrives
・If the item is damaged or soiled while in your possession
・If accessories/manuals are missing
・Returns/exchanges for reasons other than product defects are not accepted

If you wish to return an item, please be sure to contact us here first.

* Depending on the order details and product condition, we may be unable to accept cancellations/returns.
* We cannot accept returns that are not sent by the method specified by us.

Q. I received a different item than I ordered.
A. We sincerely apologize. Although we take great care with shipping, please contact us here within 7 days of delivery.
We will exchange the item at our expense for shipping and handling fees.

Stockists

Q. Where can I find your stockists?
A. Our stockist list is available here.
Please also check whether each location offers in-store service, retail sales, or office supply, etc.