Payment

Q. What are the payment methods?
A. Available payment methods are credit card payment and deferred payment (Paidy).
*Only credit card payments are accepted for regular purchases.

Credit card payments accepted are VISA, MasterCard, American Express, JCB, Shop Pay, ApplePay, Google Pay, Amazon Pay and PayPal.

Due to the specifications of Amazon Pay and PayPal, the address and name of the purchaser cannot be registered separately from the shipping address. If you are using it as a gift (where the purchaser and shipping address are different), please choose a payment method other than Amazon Pay or PayPal.
Amazon Pay official website (external site)
https://pay.amazon.co.jp/using-amazon-pay

For deferred payment (Paidy), we will close the billing process at the end of each month and issue an invoice on the 1st of the following month. We will also notify you by email or SMS (short message) by the 5th of the month.
Payment methods include convenience store payment (via convenience store terminals), bank transfer and direct debit.
The payment deadline is the 27th for convenience store payments and bank transfers.
If you choose direct debit, the payment will be debited on the 27th (or the next business day if that is a bank holiday).
Depending on the payment method, a fee will be charged for each monthly payment (billing). For convenience store payments, the maximum fee is 390 yen (tax included), and for bank transfers, the customer will be responsible for the transfer fee. For direct debit payments, no payment fee will be charged.
For any other questions about Paidy, please see here .


Q. I don't have a credit card.
A. Please consider using the deferred payment service (Paidy). For more information about Paidy, click here .
In addition, we also accept payment methods other than credit cards, such as payment processing companies ApplePay, Amazon Pay, and Google Pay, so we hope you will consider using these options.

If you contact us here , we will only accept payment by bank transfer. (Pre-order items are not eligible.)


Q. Can I get a receipt?
A. You can download it from the order completion screen or the order confirmation email.
You can also change the destination address and add notes on the receipt issuance screen.
Please click here for details.

Delivery Information

Q. Which delivery company will you use? When will the product be shipped?
A. We will ship the product via Yamato Transport. The tracking number for your package will be included in the product shipping notification email.
Orders are shipped Monday through Friday, excluding public holidays, and typically within 2-3 business days of receiving your order.
*If the shipping date falls on a public holiday, the item will be shipped on the next business day.
*This may not apply during consecutive holidays, etc.
*We will contact you by email when the product has been shipped, but please note that if there is a large delivery volume, the email may be delayed or may not be sent at all.
*For pre-order items, the expected shipping date will be listed for each item.

Q: How much does shipping cost?
A. Shipping costs are 550 yen throughout Japan.
*Free shipping for purchases of 8,000 yen or more (tax included)

■Shipping fees outside Japan
When placing an order, we will display the shipping fee for EMS (Express Mail Service) calculated based on the destination region and the package weight (total of the product, included items, and packaging materials). Shipping fees and region categories will follow the EMS specifications.

Q. Can I ship outside of Japan?
A. We can ship to all countries that support EMS (Express Mail Service). Please select your desired country from the cart.

Cancellation of your order

Q: I want to cancel my order.
A. You can cancel your order only before the product is shipped. Please contact us here . We will process the cancellation.
Please note that we cannot accept cancellations due to customer reasons after the product has been shipped.

About subscriptions

Q: What is a subscription?
A. Please choose your favorite tea from our store and purchase it. Payment will be automatically made every month and it will be delivered to you.
As a special bonus, every month you can purchase products with 10% off the regular price and free shipping.

Q. When will I receive my regular product? Can I change the frequency of delivery?
A. For the first time, we will ship within 2-3 business days after the order date. After that, payment will be automatically made every month, and we will ship within 2-3 business days after the payment date.
From the second time onwards, we will notify you by email as follows.
1. A notification 3 days prior to payment 2. An order confirmation notification when payment is complete 3. A notification when shipment is complete The frequency of subscriptions is limited to once a month and cannot be changed.

Q. What if I want to cancel my subscription?
A. If you register an account when you place your first order, you can cancel it yourself from your My Page.
If you don't have an account, contact us here and we'll help you.
You can cancel your subscription if you contact us before the payment for that month's subscription is processed.
If you wish to cancel after payment has been completed but before shipping, please contact us here .

Q. Is there a limit to how long I can continue my subscription?
A. Currently, there is no minimum period for subscriptions.
We would like you to continue for a minimum of three months, however the system allows you to cancel prior to this.
In the future, we may impose restrictions on the system.

Q. I want to skip the subscription for just one month. How can I do that?
A. If you register an account when you place your order for the first time, you can skip this step yourself from your My Page.
If you don't have an account, contact us here and we'll help you.

Q. Can I change my subscription product?
A. Please contact us here with details of the changes you wish to make (the tea type before and after the change), and we will assist you.
You cannot change the subscription items from your My Page.

Q. I live overseas. Can I still purchase a subscription?
A. Currently, regular purchases are limited to orders within Japan. Regular purchase orders cannot be placed from overseas.

Returns and Exchanges

Q. Is it possible to return or exchange a product after it arrives?
A. We will only accept returns or exchanges of products you have ordered if the delivered product is defective, and we will cover the shipping costs.
We inspect all products upon arrival and strive to send quality products, but in the unlikely event that you receive a defective product, please refer to the information below and contact us here .

Please note that we cannot accept returns or exchanges in the following cases:
If you contact us more than 4 days after the product arrives
・Items that have been damaged or soiled by the customer
・If accessories or instructions are lost
・We do not accept returns or exchanges unless the product is defective.

If you wish to return a product, please be sure to contact us here .

*We may not be able to cancel or return your order depending on the order contents and product condition.
*We cannot accept returns using any method other than those specified by our company.

Q. I received a different item than what I ordered.
A. We apologize for the inconvenience. We do our best to ensure that products are shipped safely, but please contact us within 7 days of receiving the product.
We will cover the shipping and handling fees for the exchange.

About dealers

Q. Please tell me where I can purchase this product.
A.It is available at the stores listed on this page.
Please check the in-store, retail, and office facilities available.